Refund policy
📄 Pat & Pet Emporium – Refund & Return Policy
Effective Date: October 09, 2025
🛍️ Overview
We want you to love your purchase from Pat & Pet Emporium. While we do not accept returns for change of mind or ordering errors, we do offer refunds, or store credit, for items that are:
- Damaged
- Defective
- Not as described
🔁 What Can & Can’t Be Returned
✅ Eligible for return:
- Items that arrive damaged or defective
- Items significantly different from the description
❌ Not eligible for return:
- Change of mind
- Ordered the wrong size, color, or variant
- Buyer’s remorse
⏳ Timeframe to Request a Return
| Region | Contact us within: |
|---|---|
| 🇺🇸 USA | 7 days of delivery |
| 🇦🇺 Australia | 7 days of delivery |
| 🌍 International | 10 days of delivery |
⚠️ You do not need to return the item within this timeframe — you only need to contact us to start the process.
📸 How to Start a Return
Please email us with the following:
- Your order number
- A brief explanation of the issue
- Clear photos showing the problem
- Photos of the product, packaging and tags
We’ll respond within 1–2 business days to confirm eligibility and next steps.
If approved, we may offer:
- A full refund
- Store credit
🚚 Return Shipping
| Reason | Return Shipping Covered By |
|---|---|
| Damaged or defective product | ✅ Pat & Pet Emporium |
| Change of mind / no issue | ❌ Not accepted |
🌍 International Orders
We ship globally and apply the same return standards to international customers:
- Contact us within 10 days of delivery
- We cover return shipping for defective or damaged items
- You may receive a refund, or store credit
🧾 Non-Returnable Items
The following cannot be returned or refunded:
- Clearance or final sale items
- Gift cards or promotional items
- Used, worn, or washed products
- Items returned without prior approval
⚖️ Consumer Rights
We respect and comply with consumer protection laws in Australia, the European Union, and other regions where applicable.
Rights for Customers in Australia
Under Australian Consumer Law, you have certain rights including the right to return products that are faulty, not as described, or do not meet a reasonable standard. Where applicable, these rights cannot be excluded by our store policies.
Rights for Customers in the European Union
Under EU law, you have the right to cancel your order within 14 days from the day you receive the goods, without providing any reason.
To exercise this right or for any questions regarding your consumer rights, please contact us.
🛠 Customer Support
Please reach out if you have any questions or need assistance with a return:
📧Email:
sales@patandpetemporium.com
🕒Customer Support Hours:
Monday–Friday: 9:00 AM – 5:00 PM EST
Saturday–Sunday: Closed
We typically respond within 1–2 business days.
Thank you for shopping with Pat & Pet Emporium — we truly appreciate your trust! 🐾